Terms of Service

Last updated: May 12, 2026

Welcome to RYLO.

These Terms of Service govern your access to and use of our website, online store, products, content, features, tools, and services located at ryloritual.com.

These Terms apply to all visitors, customers, purchasers, and users of the website.

By visiting our website, creating an account, placing an order, or purchasing products from us, you agree to be bound by these Terms of Service, our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree to these Terms, do not use our website or purchase our products.

1. Business Information

This website is operated by:

RYLO RITUAL LLC
Doing business as: RYLO
Website: ryloritual.com
Email: care@ryloritual.com
Business location: Texas, United States

Throughout these Terms, the words “RYLO,” “we,” “us,” “our,” and “Company” refer to RYLO RITUAL LLC, doing business as RYLO.

The words “you,” “your,” “customer,” and “user” refer to any person who visits our website, uses our services, or purchases our products.

2. Shopify

RYLO is powered by Shopify, which enables us to operate our online store and provide ecommerce services.

However, any sales and purchases made through our store are directly between you and RYLO. Shopify is not responsible for any aspect of your purchase from RYLO, including product use, injury, damages, shipping issues, returns, refunds, or customer service matters.

By using our website, you release Shopify and its affiliates from claims, damages, and liabilities arising from or related to your purchases and transactions with RYLO.

3. Eligibility

By using our website or purchasing from us, you represent that you are at least the age of majority in your state or jurisdiction, or that you are using the website with the consent and supervision of a parent or legal guardian.

You may not use our website, products, or services for any unlawful, fraudulent, abusive, or unauthorized purpose.

4. Account and Customer Information

You may be asked to provide information such as your name, email address, billing address, shipping address, phone number, and payment information.

You agree that all information you provide is accurate, complete, and current.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

You may not transfer, sell, assign, or license your account to another person.

5. Our Products

RYLO sells personal-care products, including soaps, sprays, bundles, and related hygiene or wellness products.

Our products are intended for external use only, unless the product label clearly states otherwise.

You agree to read all labels, ingredients, directions, warnings, and product information before use.

Product appearance, color, scent, texture, packaging, and size may vary slightly between batches. Product photos and images are provided for general reference and may not perfectly reflect the product you receive.

We reserve the right to modify, discontinue, limit, or update any product at any time without notice.

6. No Medical Advice

Our products, website content, product descriptions, marketing materials, emails, social media content, and any related information are provided for general informational purposes only.

They are not medical advice.

Our products are not intended to diagnose, treat, cure, prevent, or mitigate any disease, illness, injury, pain, anxiety, sleep disorder, skin condition, magnesium deficiency, or other medical condition.

Nothing on our website should be interpreted as a substitute for advice from a qualified healthcare professional.

If you have a medical condition, sensitive skin, allergies, are pregnant or nursing, are taking medication, or have concerns about using any product, consult a qualified healthcare professional before use.

7. Allergies, Sensitivities, and Product Use

Everyone’s skin and body are different. We do not guarantee that our products will be suitable for every person.

Before purchasing or using a product, you are responsible for reviewing the ingredient list and determining whether the product is appropriate for you.

We recommend patch testing personal-care products before regular use.

Discontinue use immediately if irritation, redness, burning, rash, discomfort, or any adverse reaction occurs.

We are not responsible for reactions caused by allergies, sensitivities, misuse, failure to follow directions, or use of a product despite known ingredient concerns.

8. Product Claims and Results

RYLO does not guarantee any specific result from using our products.

Individual experiences may vary.

Any customer reviews, testimonials, before-and-after statements, or personal experiences shared on our website, social media, emails, or marketing materials reflect individual experiences and do not guarantee that you will have the same result.

9. Orders

When you place an order, you are making an offer to purchase products from RYLO.

We reserve the right to accept, decline, cancel, or limit any order for any reason, including but not limited to:

• Suspected fraud
• Incorrect pricing
• Incorrect product information
• Inventory limitations
• Payment issues
• Shipping restrictions
• Abuse of discounts or promotions
• Violation of these Terms
• Commercial resale or unauthorized resale concerns

Your order is not accepted until we confirm the order and process payment.

If we cancel an order after payment has been processed, we will issue a refund for the canceled portion of the order.

10. Personal Use Only

Unless we agree otherwise in writing, products purchased from RYLO are intended for personal or household use only.

You may not purchase our products for unauthorized resale, export, redistribution, or commercial use.

We reserve the right to refuse or cancel orders that appear to be placed for unauthorized resale or distribution.

11. Pricing and Payment

All prices are listed in U.S. dollars unless otherwise stated.

Prices, discounts, bundles, promotions, and product availability are subject to change at any time without notice.

The price charged for a product will be the price shown at checkout when your order is placed, subject to correction of errors.

Unless expressly stated, posted prices do not include taxes, shipping, handling, customs, import duties, or other charges.

You agree to provide current, complete, and accurate payment and billing information.

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize us or our payment processors to charge the full order amount.

12. Sales Tax

Sales tax may be charged where required by law.

The final tax amount may vary based on your shipping address, billing address, product type, and applicable state or local tax rules.

You are responsible for any taxes, duties, customs charges, or other fees associated with your purchase unless otherwise stated.

13. Promotions, Discounts, and Free Shipping Offers

Promotions, discounts, bundles, coupon codes, free shipping offers, and special offers are subject to change or cancellation at any time.

Discounts may not be combined unless expressly stated.

Promotional offers have no cash value.

We reserve the right to cancel orders, remove discounts, or deactivate promotional codes if we suspect fraud, abuse, misuse, technical error, or violation of these Terms.

14. Shipping and Delivery

Shipping times and delivery estimates are provided for convenience and are not guaranteed unless expressly stated.

We work to ship orders within the timeframe stated at checkout or in our Shipping Policy.

If no shipping timeframe is provided, orders will generally be shipped within 30 days.

If we are unable to ship your order within the stated or legally required timeframe, we may contact you with an updated shipping estimate. Where required, you may have the option to consent to the delay or cancel the order and receive a refund for the unshipped merchandise.

We are not responsible for delays caused by carriers, weather, customs, incorrect addresses, failed delivery attempts, holidays, supply shortages, payment issues, or events outside our reasonable control.

15. Incorrect Shipping Information

You are responsible for providing a complete and accurate shipping address.

We are not responsible for orders shipped to an incorrect address provided by the customer.

If a package is returned to us because of an incorrect address, failed delivery, refusal of delivery, or inability to deliver, we may offer to reship the order at the customer’s expense or issue a refund minus applicable shipping costs and any applicable restocking fee under our Return & Refund Policy.

16. Lost, Stolen, or Delivered Packages

Once a carrier marks a package as delivered, we are not responsible for theft, loss, or misplacement after delivery.

If your package is marked as delivered but you cannot locate it, please check with household members, neighbors, the carrier, and your local delivery office.

We may assist with carrier claims when reasonably possible, but we do not guarantee replacement or refund for packages confirmed as delivered.

17. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy, which is incorporated into these Terms by reference.

By purchasing from RYLO, you agree to our return rules, including:

• Opened, used, or unsealed personal-care products are final sale.
• Eligible returns must be unopened, unused, and in original packaging.
• Returns must be requested within 30 days of delivery.
• Approved regular returns are subject to a 10% restocking fee.
• Customers are responsible for return shipping unless the return is due to our error.
• Damaged, defective, or incorrect items must be reported within 7 days of delivery.

We reserve the right to refuse any return, refund, or exchange that does not comply with our Return & Refund Policy.

18. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at:

care@ryloritual.com

Please include:

• Your order number
• A description of the issue
• Clear photos of the product, packaging, and shipping box

If we confirm that the item was damaged, defective, or incorrect, we will offer a replacement, store credit, or refund at no additional cost to you.

No restocking fee applies to approved returns caused by our error.

19. Cancellations

Orders may be canceled only if they have not yet been processed, packed, fulfilled, or shipped.

Once an order has entered fulfillment or shipping, cancellation may not be available.

If cancellation is not available, you may request a return if the product qualifies under our Return & Refund Policy.

20. Errors, Inaccuracies, and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, availability, or other details.

We reserve the right to correct errors, update information, cancel orders, or change inaccurate information at any time without prior notice, including after an order has been submitted.

If we cancel an order because of an error, we will issue a refund for the canceled portion of the order.

21. Website Use

You agree not to use our website for any unlawful, abusive, fraudulent, harmful, or unauthorized purpose.

You may not:

• Violate any law or regulation
• Infringe our intellectual property rights or the rights of others
• Upload malware, viruses, or harmful code
• Attempt to gain unauthorized access to our systems
• Interfere with website security or functionality
• Scrape, copy, harvest, or extract website data
• Use bots, crawlers, automated tools, AI agents, or similar technologies to access or interact with the website without authorization
• Submit false or misleading information
• Impersonate another person or entity
• Harass, abuse, threaten, defame, or harm others
• Send spam, phishing messages, or unauthorized promotions
• Abuse promotions, discounts, returns, or customer service processes

We reserve the right to restrict, suspend, or terminate access to our website if we believe you have violated these Terms.

22. Intellectual Property

All website content, including text, images, graphics, logos, product names, product descriptions, packaging, designs, videos, photos, branding, slogans, and other materials, is owned by or licensed to RYLO unless otherwise stated.

You may not copy, reproduce, modify, distribute, display, sell, exploit, or use our content without our prior written permission.

Purchasing a product does not give you ownership of any intellectual property rights associated with RYLO, our website, packaging, branding, or content.

RYLO’s names, logos, product names, designs, and slogans are trademarks or proprietary assets of RYLO.

Shopify’s names, logos, product names, and trademarks belong to Shopify.

All other trademarks belong to their respective owners.

23. Customer Reviews, Photos, Testimonials, and Feedback

If you submit reviews, testimonials, photos, videos, comments, feedback, ideas, suggestions, or other content to us, you grant RYLO a non-exclusive, worldwide, royalty-free, sublicensable license to use, reproduce, edit, publish, display, distribute, and share that content for marketing, advertising, website, social media, product development, and business purposes.

You represent that:

• Your content is truthful and based on your actual experience.
• You own or have permission to submit the content.
• Your content does not violate any third-party rights.
• Your content does not contain false, misleading, defamatory, abusive, obscene, or unlawful material.
• You have disclosed any compensation, incentive, discount, or benefit received in connection with your submission, if applicable.

We may remove, edit, or refuse user content at our discretion.

We are not obligated to keep feedback confidential, pay for feedback, or respond to feedback.

24. Third-Party Links, Tools, and Services

Our website may contain links to third-party websites, tools, apps, payment processors, shipping providers, or services.

We are not responsible for third-party websites, content, policies, practices, errors, delays, or services.

Your use of third-party services is at your own risk and may be subject to separate terms and policies.

25. Privacy

Your use of our website is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Because our store is hosted by Shopify, Shopify may collect and process certain information related to your use of the website and checkout process.

By using our website or placing an order, you acknowledge that your information may be processed by RYLO, Shopify, payment processors, shipping providers, email/SMS providers, analytics providers, and other service providers as described in our Privacy Policy.

26. Email and SMS Communications

If you provide your email address or phone number, we may send transactional communications related to your order, shipping, delivery, account, customer service, returns, or other necessary business matters.

If you opt in to marketing communications, you may receive promotional emails or SMS messages.

You may unsubscribe from marketing communications according to the instructions provided in those messages.

Transactional messages may still be sent when necessary.

27. Disclaimer of Warranties

Our website, services, content, and products are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, durability, title, non-infringement, uninterrupted operation, and error-free website performance.

We do not guarantee that:

• The website will always be available, secure, or error-free
• Product descriptions will always be complete or error-free
• Products will meet every customer’s expectations
• Products will produce any particular result
• Products will be suitable for every skin type, allergy, sensitivity, scent preference, or personal preference
• Website content will be current, complete, or free from errors

Some jurisdictions do not allow certain warranty limitations, so some limitations may not apply to you.

28. Limitation of Liability

To the fullest extent permitted by law, RYLO, its owners, officers, employees, contractors, affiliates, suppliers, service providers, licensors, and partners shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages.

This includes damages related to:

• Product misuse
• Allergic reactions or sensitivities
• Failure to follow product directions
• Website errors or downtime
• Shipping delays
• Lost, stolen, or delivered packages
• Incorrect customer information
• Third-party service failures
• Loss of profits, revenue, data, goodwill, or business opportunity
• Unauthorized access to or use of your information, except where liability cannot be limited by law

To the fullest extent permitted by law, our total liability for any claim related to your purchase shall not exceed the amount you paid for the product giving rise to the claim.

Nothing in these Terms limits liability where liability cannot be limited under applicable law.

29. Indemnification

You agree to indemnify, defend, and hold harmless RYLO, its owners, officers, employees, contractors, affiliates, suppliers, service providers, licensors, and partners from any claims, damages, losses, liabilities, costs, or expenses, including reasonable attorneys’ fees, arising from:

• Your use of our website
• Your purchase or use of our products
• Your violation of these Terms
• Your violation of any law or third-party right
• Your misuse of any product
• Your submission of false, misleading, unlawful, or infringing content
• Your unauthorized resale or distribution of our products

30. Termination

We may suspend, restrict, or terminate your access to our website or services at any time if we believe you violated these Terms or engaged in fraudulent, abusive, unlawful, or harmful conduct.

You remain responsible for all amounts due up to and including the date of termination.

Sections that by their nature should survive termination will continue to apply, including intellectual property, feedback, warranty disclaimers, limitation of liability, indemnification, governing law, and dispute provisions.

31. Force Majeure

We are not responsible for delays or failures caused by events outside our reasonable control, including but not limited to:

• Natural disasters
• Severe weather
• Carrier delays
• Labor disruptions
• Supply chain issues
• Pandemics or public health emergencies
• Government actions
• Internet or technology failures
• Power outages
• Acts of war, terrorism, or civil unrest
• Supplier or manufacturing delays

32. Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent.

We may assign, transfer, or delegate these Terms and our rights or obligations without your consent or notice, including in connection with a merger, sale, restructuring, or transfer of business assets.

33. Governing Law and Venue

These Terms and any separate agreements between you and RYLO shall be governed by and interpreted under the laws of the State of Texas, without regard to conflict-of-law rules.

Any dispute arising from these Terms, our website, our products, or your purchase shall be handled in the state or federal courts located in Dallas County, Texas, unless otherwise required by applicable law.

You and RYLO consent to personal jurisdiction and venue in those courts.

34. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect.

The invalid provision shall be modified only to the extent necessary to make it enforceable, or removed if modification is not possible.

35. No Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

36. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies posted on our website, constitute the entire agreement between you and RYLO regarding your use of the website and purchase of products.

They supersede any prior or contemporaneous agreements, communications, or proposals between you and RYLO.

37. Changes to These Terms

We reserve the right to update, modify, or replace these Terms at any time.

Changes will be effective when posted on this page unless otherwise stated.

Your continued use of our website or purchase of products after changes are posted means you accept the updated Terms.

38. Contact Information

Questions about these Terms should be sent to:

RYLO
RYLO RITUAL LLC
care@ryloritual.com