Refund policy
Return & Refund Policy
Last updated: May 12, 2026
Thank you for shopping with RYLO. We want you to be satisfied with your order, but because our products are personal-care and hygiene products, we have specific return rules for safety and quality-control reasons.
Returns
We accept returns of eligible products within 30 days of delivery. To be eligible for a return, the product must be: unopened, unused, in its original packaging, in the same condition that you received it, and returned with proof of purchase or order confirmation.
For hygiene and safety reasons, opened, used, or unsealed soaps, sprays, and personal-care products are final sale and cannot be returned.
Non-Returnable Items
The following items are not eligible for return: opened or used soaps, opened or used magnesium spray, products with broken seals or damaged original packaging, gift cards, final-sale items, items not purchased directly from RYLO, and products returned more than 30 days after delivery.
Restocking Fee
Approved returns are subject to a 15% restocking fee, which will be deducted from the refund amount. The restocking fee helps cover inspection, handling, processing, and inventory management costs associated with returned products or refunds.
The 15% restocking fee applies to regular returns, including:
- Buyer's remorse
- Ordering the wrong item
- Changing your mind
- No longer wanting the product
- Refusing delivery without prior approval
The restocking fee does not apply if the return is due to our mistake, including:
- Damaged item
- Defective item
- Incorrect item shipped
- Missing item from the order
- Other fulfillment error by RYLO
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at care@ryloritual.com. Please include your order number, a description of the issue, and clear photos of the product, packaging, and shipping box. If we confirm the item was damaged, defective, or incorrect, we will offer a replacement, store credit, or refund at no additional cost to you.
Return Shipping
For regular returns, the customer is responsible for return shipping costs. If the return is due to our mistake, we will cover return shipping or provide another solution. Original shipping charges are non-refundable unless the return is caused by our error.
Refunds
Once we receive and inspect your return, we will notify you whether the refund is approved. If approved, your refund will be issued to the original payment method. Please allow 5–10 business days for the refund to appear on your account. Your bank or payment provider may take additional time to post the refund.
Exchanges
We only replace items if they arrive damaged, defective, or incorrect. Contact us at care@ryloritual.com for eligible exchanges.
Cancellations
Orders may be canceled only if they have not yet been fulfilled or shipped. If your order has already been fulfilled or shipped, it cannot be canceled. You may request a return if the product qualifies under this policy.
Allergies, Sensitivities, and Product Use
Please review the ingredient list before using any product. Everyone's skin is different — discontinue use immediately if irritation, redness, or an adverse reaction occurs. Opened or used products are not returnable due to personal preference, scent preference, or skin sensitivity unless the product is confirmed defective or incorrect.
How to Start a Return
Contact us at care@ryloritual.com with your full name, order number, email used for the order, product you want to return, and reason for the return. Do not send products back without contacting us first — returns sent without prior approval may not be accepted.
Policy Abuse
We reserve the right to refuse returns, refunds, or exchanges if we suspect fraud, abuse, excessive return activity, or violation of this policy.
Contact Us
care@ryloritual.com