Shipping policy

Last updated: May 12, 2026

Thank you for shopping with RYLO.

This Shipping Policy explains how orders placed through ryloritual.com are processed, shipped, and delivered.

This policy applies to purchases made directly from RYLO RITUAL LLC through our website.

1. Business Information

This website is operated by:

RYLO RITUAL LLC
Doing business as: RYLO
Website: ryloritual.com
Email: care@ryloritual.com

2. Order Processing Time

Orders are typically processed within 1–3 business days after payment is received.

Business days are Monday through Friday, excluding weekends and federal holidays.

Processing time is separate from shipping transit time. Once your order has been processed and transferred to the shipping carrier, delivery time depends on the shipping method selected at checkout and the carrier’s performance.

During product launches, holidays, promotions, high-volume periods, supply delays, or circumstances outside our control, processing times may be longer.

3. Shipping Rates

Shipping rates are calculated and displayed at checkout before you complete your order.

Shipping costs may vary based on:

Shipping destination
Package weight
Package size
Shipping method selected
Carrier rates
Promotional or free-shipping offers

RYLO reserves the right to update shipping rates at any time.

4. Free Standard Shipping

RYLO offers Free Standard Shipping on eligible domestic U.S. orders of $89.99 or more.

The order must reach $89.99 or more before taxes, shipping charges, and any applicable fees.

Free Standard Shipping applies only to the standard shipping method. It does not apply to expedited, priority, express, overnight, or other upgraded shipping methods unless expressly stated.

Customers who want faster delivery may select an upgraded shipping option at checkout, if available, and are responsible for the additional shipping cost.

Free-shipping offers may be modified, suspended, or canceled at any time.

5. Expedited Shipping

Expedited shipping may be available at checkout for an additional cost.

Expedited shipping only affects carrier transit time after the order has been processed and transferred to the carrier. It does not eliminate normal order processing time.

Expedited shipping does not guarantee delivery by a specific date unless expressly stated at checkout.

6. Shipping Destinations

We currently ship to addresses within the United States.

At this time, we may not ship to all international destinations, military addresses, P.O. boxes, freight forwarders, or restricted locations.

If your address cannot be serviced, we may contact you to request an alternate address or cancel and refund the order.

7. Shipping Carriers

We may ship orders using carriers such as:

USPS
UPS
FedEx
DHL
Other available shipping providers

The carrier used for your order may depend on your location, shipping method, package size, package weight, and available carrier services.

RYLO reserves the right to choose or change the carrier used to fulfill an order.

8. Delivery Estimates

Delivery estimates shown at checkout are estimates only and are not guaranteed unless expressly stated.

Carrier delays may occur due to:

Weather
Holidays
High shipping volume
Carrier disruptions
Incorrect or incomplete addresses
Failed delivery attempts
Local delivery issues
Events outside our control

RYLO is not responsible for delays caused by shipping carriers after the package has been transferred to the carrier.

9. Shipping Delays

We work to ship orders within the timeframe stated at checkout, on the product page, or in this Shipping Policy.

If no shipping timeframe is provided, orders will generally be shipped within 30 days of order placement.

If we determine that we cannot ship your order within the stated or legally required timeframe, we may contact you with an updated shipping estimate.

Where required, you may have the option to either:

Agree to the shipping delay; or
Cancel the delayed order and receive a refund for the unshipped merchandise.

If we determine that we cannot fulfill your order, we will cancel the order and issue a refund for the unshipped merchandise.

10. Order Tracking

Once your order ships, you may receive a shipping confirmation email with tracking information.

Tracking updates are provided by the carrier. Tracking information may take time to update after the package is scanned.

If your tracking number shows no movement for several days, contact the carrier first. You may also contact us at care@ryloritual.com, and we will assist when reasonably possible.

11. Incorrect or Incomplete Shipping Addresses

You are responsible for providing a complete and accurate shipping address at checkout.

RYLO is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice an address mistake after placing your order, contact us immediately at:

care@ryloritual.com

We will try to update the address before fulfillment, but we cannot guarantee changes once the order has been processed, packed, fulfilled, or shipped.

If a package is returned to us because of an incorrect address, incomplete address, failed delivery attempt, refusal of delivery, or inability to deliver, we may offer to reship the order at the customer’s expense or issue a refund minus applicable shipping costs and any applicable restocking fee under our Return & Refund Policy.

12. Lost, Stolen, or Delivered Packages

Once a package is marked as delivered by the carrier, RYLO is not responsible for theft, loss, misplacement, or damage after delivery.

If your package is marked as delivered but you cannot locate it, please:

Check with household members
Check with neighbors
Check around your delivery area
Contact the carrier directly
Check with your local post office or carrier facility

We may assist with carrier claims when reasonably possible, but we do not guarantee replacement or refund for packages confirmed as delivered by the carrier.

13. Damaged Packages

If your order arrives damaged, contact us within 7 days of delivery at:

care@ryloritual.com

Please include:

Your order number
A description of the damage
Clear photos of the product
Clear photos of the packaging
Clear photos of the shipping box or mailer

If we confirm that the item was damaged during shipping or arrived defective, we may offer a replacement, store credit, or refund at no additional cost to you.

Do not discard the product, packaging, or shipping materials until we have reviewed your claim.

14. Missing Items

If your order is missing an item, contact us within 7 days of delivery at:

care@ryloritual.com

Please include:

Your order number
The item missing from your order
Photos of the package and items received

If we confirm that an item was missing due to our fulfillment error, we will provide a replacement, store credit, or refund for the missing item.

15. Refused Deliveries

If you refuse delivery of an order without prior approval from RYLO, the order may be treated as a regular return if it is returned to us in eligible condition.

Refunds for refused deliveries may be reduced by:

Original shipping costs
Return shipping costs
Carrier fees
Any applicable 10% restocking fee under our Return & Refund Policy

Opened, used, damaged, or unsealed personal-care products remain subject to our Return & Refund Policy.

16. Returned-to-Sender Packages

If a package is returned to us by the carrier because of an incorrect address, incomplete address, failed delivery, refusal of delivery, or inability to deliver, we will contact you when possible.

At our discretion, we may offer:

Reshipment at the customer’s expense; or
A refund minus original shipping costs, return shipping costs, carrier fees, and any applicable restocking fee.

If we do not receive a response within a reasonable time, we may cancel the order and issue any applicable refund according to our Return & Refund Policy.

17. Order Cancellations Before Shipping

Orders may be canceled only if they have not yet been processed, packed, fulfilled, or shipped.

Once an order has entered fulfillment or shipping, cancellation may not be available.

If cancellation is not available, you may request a return if the product qualifies under our Return & Refund Policy.

18. Preorders or Backordered Items

If we offer preorders or backordered items, the estimated shipping timeframe will be stated on the product page, checkout page, or order confirmation when available.

If a preorder or backordered item is delayed, we may contact you with an updated shipping estimate.

Where required, you may have the option to agree to the delay or cancel the delayed item for a refund.

19. Shipping Restrictions

Some products may be subject to shipping restrictions depending on carrier rules, destination, packaging requirements, or applicable laws.

We reserve the right to cancel or modify any order that cannot be legally or reasonably shipped to the provided destination.

20. Returns

Shipping-related returns are governed by our Return & Refund Policy.

As stated in that policy:

Opened, used, or unsealed soaps, sprays, and personal-care products are final sale.
Eligible returns must be unopened, unused, and in original packaging.
Approved regular returns are subject to a 10% restocking fee.
Customers are responsible for return shipping unless the return is due to our error.
Damaged, defective, incorrect, or missing items must be reported within 7 days of delivery.